How to set up a custom domain in HEALQ

Why use a custom domain?

Your clinic already has a HEALQ address such as your-clinic.healq.app. A custom domain (for example www.yourclinic.com) lets patients and staff use your own brand in the browser while HEALQ still hosts booking and the clinic app.

Before you start

• You need DNS access for the domain (where you manage records at your registrar or DNS host).
• Only clinic owners can add domains in HEALQ — open Admin → Settings → Custom domain (wording may vary slightly by build).

Step 1 — Add the hostname in HEALQ

1. Sign in to your clinic admin.
2. Go to Settings and find the Custom domain section.
3. Enter the exact hostname you want (often www.yourclinic.com or book.yourclinic.com).
4. Save. HEALQ will show the records you must create at DNS.

Step 2 — Create DNS records

HEALQ will display values for your domain. In general you will add:

1. TXT record — proves you control the domain (verification).
2. CNAME (or ALIAS) — points your hostname to HEALQ’s edge so traffic reaches your clinic.

Copy the name, value, and target exactly as shown — DNS is sensitive to typos and trailing dots depending on your DNS UI.

Propagation can take minutes to a few hours. Most providers show a status or TTL; wait until lookups return the new values.

Step 3 — Verify in HEALQ

Return to Settings → Custom domain and use Verify (or equivalent). Once verification and TLS complete, your hostname should load your clinic experience.

Troubleshooting

• “Could not verify” — Re-check TXT name/value; remove stale duplicate TXT rows if you re-added the domain.
• Browser shows a certificate warning — TLS is still provisioning; wait and verify again.
• Wrong site or 404 — Confirm the CNAME target matches HEALQ’s instruction and that you did not point the apex @ record incorrectly unless HEALQ documents support for it.

Need help?

If DNS is unfamiliar, ask whoever manages your website or IT — they only need the record list from HEALQ. For product issues, contact HEALQ support from healq.app.

Summary: add the hostname in HEALQ → add TXT + CNAME at DNS → verify in HEALQ → wait for TLS.